Customers have the right to return their order within 14 days of receiving it, without providing any reason.
The return period starts on the day after the order has been delivered.

• To initiate a return, please contact us as contact@arcticskincare.eu within 14 days of delivery
• Items must be return unused, undamaged, and in their original packaging

Return shipping costs are the responsibility of the customer, unless the item was delivered damaged or incorrect
Once your return is received and inspected, we will notify you by email.

• Approved refunds will be processed within 5-7 business days to your original payment method
• Original shipping fees are non-refundable

If you receive a damaged or defective product, please contact us within 7 days of delivery at contact@arcticskincare.eu with your order number and photos of the item and packaging. We will arrange an appropriate solution - this may include a replacement, refund, or another suitable option.

If an order is returned to us as undeliverable (due to incorrect address, refusal at customs or failure to collect), we will refund the original order (excluding the shipping fee) and ask that you resubmit your order.